Return/Refund Policy

Thank you for shopping with LÌSH If you are not completely satisfied with your purchase, we’re here to help.

 

1. Return Window
 We accept returns within 3-6days from the date your package was delivered.  
 

2. If 7 days have passed since delivery, unfortunately, we cannot offer you a refund or exchange.
1. Condition of Items
To be eligible for a return, your item must meet the following criteria:  
 Unworn, unwashed, and unused with all original brand tags still attached.  
 Free of stains, makeup, deodorant marks, perfume, pet hair, or smoke odors.
 In its original packaging.
Note: Items returned in damaged, worn, or unacceptable condition will not be refunded and may be sent back to you at your expense.

 

3. Non-Returnable & Final Sale Items
For hygienic and clearance reasons, the following items cannot be returned:  
 Final Sale / Clearance Items
 Intimates & Bodysuits (Underwear, bras, lingerie, shapewear)
 Swimwear (unless the protective hygiene strip is intact)
 Accessories (Jewelry, socks, hats)
 Gift Cards  

 

4. How to Initiate a Return
1. Email us at lishwomen@gmail.com with your Order Number and the item(s) you wish to return.  
2. Our team will review your request and send you return instructions (and a prepaid shipping label, if applicable) within 24–48 hours.  
3. Pack the item(s) securely and drop the package off at the designated carrier location.

 

5. Return Shipping Costs
 Defective or Incorrect Items: If you received a damaged item or the wrong size/style, we will cover all return shipping costs.
 Standard Returns / Change of Mind: The customer is responsible for paying return shipping costs. Shipping fees are non-refundable.  

 

6. Refunds & Store Credit
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.  
 Approved Refunds: Will be credited back to your original payment method within 3-5 business days.
 Store Credit: If requested, store credit will be issued immediately via an electronic gift card upon approval.

 

7. Exchanges
Due to high inventory turnover, we do not offer direct exchanges. If you need a different size or color, please return your original item for a refund/store credit and place a new order for the desired item.